Frequently Asked Questions

1. What is the return policy?

We have a 30-day return policy. If you are not completely satisfied with your purchase, you may return it for a refund within 30 days of purchase. Please contact us first to initiate the return process.

2. What are the conditions for a return?

To be eligible for a return, the following conditions must be met:

• You must contact us first to initiate the return.
• The item must not be damaged or defective due to your actions.
• The return must be requested within 30 days of purchase.
• The product must be new and in its original, resalable condition.
• You must provide a valid reason for the return.

3. How do I request a return?

To request a return, please contact us with the following information:

• Order number
• Proof of purchase
• A brief description of the reason for the return

Our return department will review your request and provide further instructions.

4. How long does it take to process a refund?

Refunds are processed within 7 business days after we receive your returned products. Please note that depending on your bank, it may take additional time for the refund to appear in your account.

5. Do you offer exchanges?

Yes, we offer exchanges. However, if the product you wish to exchange is not in stock, you may need to wait for restocking or request a refund.

6. What should I do if I receive a damaged or defective product?

If you receive a damaged or defective product, please contact us within 30 days of receiving the item. We will take immediate action to resolve the issue, including sending a replacement or issuing a refund.

7. What is the shipping method?

We use Standard Shipping via reliable couriers such as DHL and FedEx to deliver our products.

8. Do you ship internationally?

No, we currently only ship within the United States.

9. How can I track my order?

Once your order is shipped, you will receive tracking information via email. You can also track your order on our Order Tracking page. Please allow up to 24 hours for the tracking information to be updated.

10. Can I cancel my order?

You can cancel your order if the products have not yet shipped. Once the products are in transit, we cannot accept cancellation requests.

11. How can I contact customer support?

You can contact our customer support team via:

• Phone: +1 3025574414
• Email: contact@suzuc.com
• Address: 651 N Broad St #201, Middletown, DE 19709, United States