Return and Refund Policy

Effective Date: November 25, 2024

Scope and Intent

This Return and Refund Policy applies to all purchases made through the Suzuc website.

Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

Phone Number: +1 3025574414
Email: contact@suzuc.com
Contact Form: https://suzuc.com/contact-us/

Return Window

Customers in the United States have the right to cancel their purchase and return the product within 30 days of receipt without providing any reason.

Return Instructions

1. Return Notification:
   To initiate a return, contact our customer service at contact@suzuc.com with your order number and a detailed reason for the return.
2. Return Authorization:
   After reviewing your return request, we will provide detailed instructions and, if applicable, a prepaid shipping label.
3. Packaging and Shipping:
   • Safely pack the item in the original packaging with all labels and tags still attached.
   • Include the return authorization form and any supporting documents or images.
   • Download and print the return label from the link provided in our email.

Return Costs

• For Defective Products: No cost to the customer (e.g., incorrect, damaged, or defective products).
• For Customer Remorse (Change of Mind): The actual cost of return shipping will be charged to the customer (e.g., wrong product ordered, item no longer wanted).

Specific Return and Refund Conditions

• Returns Due to Change of Mind: Products must be unused, undamaged, and in the original packaging.
• Defective Goods: Contact customer service immediately for instructions. We will cover return shipping costs and offer a replacement or refund.
• Damaged Goods: Notify us within 48 hours of receipt with photos of the damage. Return shipping costs will be covered if approved.
• Incorrect Product Received: We will arrange the return and ensure the correct product is sent.
• Product Never Arrived: If your product does not arrive, contact us to initiate an investigation. If unresolved, we will provide a full refund or replacement.
• Order Cancellation: Orders can be canceled before shipment. Once shipped, follow the return procedure.

Policy for Damaged or Defective Goods

Upon receiving damaged or defective goods, contact customer service within 48 hours with photos of the defect. After inspection, we will provide a replacement or a full refund.

Policy for Non-Damaged Goods

Returns for non-damaged and unused products are accepted within 30 days if the item is in its original packaging.

Timelines

• Return Window: Returns must be initiated and shipped within 30 days of receiving the product.
• Return Processing: Refunds are processed within 7 days after the returned item is inspected.
• Refund Period: Approved refunds take up to 7 days to process to the original payment method.
• Refund Methods: Refunds will be made to the original payment method used at purchase.

Exceptions to the Return Policy

The following products cannot be returned:

• Custom or personalized items.
• Hygiene products (e.g., socks, underwear) unless unopened and unused.

Return Address

Send all returns to:
651 N Broad St #201, Middletown, DE 19709, United States

Shipping Method and Costs

• Shipping Method: DHL with Track & Trace.

Legal Rights

This policy does not affect any applicable legal rights.

Questions?

Visit our FAQ page or contact our customer service team.

• Support Email: contact@suzuc.com
• Contact Form: https://suzuc.com/contact-us
• Phone Number: +1 3025574414